How to Improve your Confidence and Outcomes with a Patient-centered, Active Listening Approach

For Healthcare Providers

Actively listening involves using your body language, affect, and verbal communication to convey interest in your patient’s priorities and perspectives to co-create a plan of care with them.

Improve your patient/provider communication by learning:

• Warm greeting
• Elicit the patient’s agenda
• Negotiate and summarize the agenda

• Elicit patient’s perspective on treatment
• Empathize as needed
• “Ask-tell-ask” method for educating

• Goal setting with shared decision-making
• Visit summary/take-away from the patient

Presented by Breanna Becker, PT, DPT
Dr. Becker earned her doctorate in physical therapy from George Fox University in 2020. In the following two years, she co-founded a private practice clinic and served as a guest lecturer and lab instructor in George Fox University’s School of Physical Therapy. She now works in outpatient rehab at Samaritan Health Services in Lebanon, OR, where she specializes in treating patients with chronic pain. Patient-centered communication and evidence-based practice are at the core of Dr. Becker’s therapeutic approach, and she has had the opportunity to advance this mission by offering continuing education courses and guest lectures on these topics both in a clinical and university setting.